A80 PARIS

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FAQ

Orders & Delivery

Where can I buy A80 Paris products?

We can’t wait to make our products more widely available and create a world of influencers amongst you, but for now, A80 Paris products are only available exclusively online at www.a80paris.com.hk and through our carefully chosen online retail partners.

How will I know that my order is being processed?

As soon your order has been recieved in the store’s backend, we will send out a confirmation email to the address you provided with your order. Occasionaly this might take a little longer, so please allow up to 1 hour for the confirmation email to be sent.

What if I did not receive an order confirmation for my order?

Make sure to refresh your inbox and double check all folders – Including promotions and spam, just to be on the safe side. If you still can’t find it, please contact us at cs@a80paris.com.hk and we will locate your order and resend the confirmation email to you shortly.

I have already placed an order, can I change it?

As soon as your order has been successfully placed, we are no longer able to cancel or make any changes to the order, so please make sure you grab the right products!

What forms of payment do you accept?

We accept Visa, MasterCard, American Express and PayPal.

Where do you ship?

We deliver to any address within Hong Kong. However, if you’re outside of Hong Kong, you can check out www.a80paris.com for more delivery options.

When will my order be delivered?

You’re probably waiting in anticipation for your new A80 Paris items to arrive, and we don’t blame you. No need to sit by the door waiting for the delivery guy to make an appearance, get dressed up and hit your favourite café with the girls – we’ll keep you posted.

For more detailed information about our estimated shipping times, please visit our Shipping and Returns page. And if you’re really super excited, keep your eye on the exact location of your order through our Check your Order Status page.

The tracking info says that my package was "delivered,” but I haven’t received it! What should I do?

We know you’re probably starting to freak out right about now if you haven’t received your package, but before you do, take a deep breath and check all the possible areas where your courier may have left it safely, such as the mailroom, corridor or back door. Some couriers even leave items with neighbours. Also, look around for any delivery card that may have been left. If you still can’t locate it, please email us at: cs@a80paris.com.hk, and we’ll do everything we can to make sure your package arrives to you safely ASAP.

Do your product come with any warranty service?

Don’t worry, we’ve got you covered with our lifetime warranty, if you purchased your hair tools from A80 Paris official website and retail shops.

For more detailed info, please check out our Warranty page.

Styling tools

How do I take good care of my styling tool?

We want your tools to live a long, happy life – Here’s what you’ll need to do to maintain it:

Storage
– Keep your tool neatly stored in a cool, dry place (preferably not a shower or a bathroom), away from kids and pets
– Always let your tool cool down completely before putting it away
– Do not wrap the cord around the tool’s body, neatly tie it up with the velcro attached to the cord

Dryers
After unplugging your dryer from the power source, simply rotate the rear filter cover anticlockwise to remove it. Brush the rear filter cover gently with a soft brush (or a toothbrush will do!) to remove dust and dirt. Rinse and dry before reattaching it to the dryer. TO keep your dryer in top shape, we recommend cleaning it once a month.

Stylers & curlers
Turn off your tool and disconnect it from the power source. Wipe the exterior with a damp cloth. To clean the plates/barrels, wait for it to cool down completely, spray a little alcohol on the plates/barrels and use a dry cloth to wipe them clean.

Hot Brush
Remove any hair stuck in the bristles after each use. Thoroughly clean your brush if needed: after your brushes is cool and unplugged from the power supply, wipe the exterior with a soft damp cloth. If there’s any buildup in the brush, use a dry but soft straw cleaning brush to clean betweens the bristles. Do not immerse in water or scrub with excessive force, be gentle with your brush like you are with your hair!

Can I use my styling tool when travelling to other countries?

Sure! Most of our electric styling tools all have a dual voltage setting of 110-240V for international use, allowing you to enjoy awesome hair anywhere on the globe.
* Our windream dryer does not support dual voltage

What voltage/power supply does my tool use?

Most of our styling tools feature dual voltage – Please check individual product page for details.

What's the temperature range for your hair styling tools?

Our styler range (ionic infrared/digital titanium models) are adjustable and can reach temperatures between 50-230°C. Mini NST stylers build up to a temperature of 200°C.

How can I protect my hair from heat damage and keep it healthy?

Always use the recommended heat setting that’s suitable for your hair type:
Fine, thin: below 360˚F/182˚C
Normal, medium, wavy: 360˚/182˚C- 380˚F/192˚C
Thick, coarse, curly: 380˚/193˚C-450˚F/232˚C
Remember to use a thermal serum or primer that will protect your strands from the heat and lock in the moisture.

What's the difference between a styler and a straightener?

They’re the same thing. Previously known as “Straightener”/”flat iron”, our styler is a multi-purpose tool that can do so much more than just straightening your hair. Check out our How To section and videos to learn how our stylers can deliver literally endless hairstyles for any length, cut and mood.

Hair Care

Are your hair care products tested on animals?

No way! At A80 Anoufa Paris LTD we respect all living creatures and we can confidently and proudly say that absolutely none of our products are tested on animals.

Do your hair products suit my hair type?

Yes! A80 Paris hair care products are free from parabens, with formulas based on organic ingredients and plant extracts that work wonders for all hair types. Choose your products based on your individual concerns or missing steps in your routine.

Are your hair product bottles recycleable?

100%. All of our hair care product packaging is either recyclable or plant-based:

  • shampoo & conditioner bottles are made of biodegradable sugarcane
  • caps and pumps are recyclable
  • All other bottles are also recyclable – Dispose of them according to your local recycling regulations

Are your hair products vegan?

Yes! All of our hair care products are vegan.

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